Donaldson Consulting - Internet Security, Internet Connectivity, Wireless, resturant card systems, credit card processing systems, credit card processors, point of sale, point of sale systems, future p.o.s., mercury, mercury pay systems, mps, resturant point of sale, System and Network Administration, Remote Administration, Donaldson Consulting provides local businesses and small office computer users with affordable, practical, and non-intimidating on-site computer, networking, and consulting services.
 



Rates




Our fees are structured on a per hour basis.
Our fee schedules are as follows:



GUARDIAN-CARE SERVICE PLANS No Plan Essentials Premier Total-CARE Total-OFFICE
GUARDIAN-CARE                               Managed Care IT Services $19 per PC $190  Server $49 per PC $490 Server $99 per PC $790 Server Quoted Only Solution
Remote Support   1/2 hr min. $95 15% Disc Included Included Included
On-Site Hourly Rate (M-F,8-5) $95 15% Disc 30% Disc Included Included
Emergency Response Rate $115 15% Disc 30% Disc Included Included
Emergency After Hours  $145+ 15% Disc 30% Disc Included Included
Non-Contract Project Work $95 15% Disc 30% Disc 40% Disc 40% Disc
Response Time-Remote 8 Hours 6 Hours 4 Hours 2 Hours 2 Hours
Response Time-Emergency 6 Hours 3 Hours 2 Hours 1 Hour 1 Hour
Response Time-On-Site N/E 4 Days 2 Days 1 Day 1 Day 1 Day
Emergency Loaner PC or Serv Included Included
100% No-Hassle Billing Included Included
100% Money Back 90 Days Included Included
MONITOR-IT Nework Wide Monitoring Services
24x7 Network Monitoring Y Y Y Y
Event & Error Log Monitor Y Y Y Y
Drive Space Monitoring Y Y Y Y
Exchange & SQL Data Monitor Y Y Y Y
Line of Business & Apprication Y Y Y Y
Monitoring of All Other Y Y Y
TRACK-IT Asset Tracking Services
Hardware Asset Management Y Y Y Y
Software License Management Y Y Y Y
Secure-IT Security Services
Auto Patch Management Y Y Y Y
End Point Security Solution Y Y Y Y
Intrusion Detction (IDS) Y Y Y Y
Network Firewall Adminstration Y Y
GUARD-IT Advanced Enterprise Level Security Services-Hardware Incld.
Advanced Hardware w/Firewall Y Y
Advanced SPAM/Phishing Blocker Y Y
Frontline Virus/Spyware Blocker Y Y
Active Directory Connector Y Y
Intrusion Prevention Solution(IPS) Y Y
Advanced Reporting Features Y Y
Additional Virus Block w/Kaspersky Included Included
RESCUE-IT Backup / Disaster Recovery / Business Continuity Solution
Level-1 Backup & Disaster Recovery Y Y Y
Level-2 Backup & Disaster Recovery Y Y Y
Level-3/4/5 Backup Upgrade Upgrade Upgrade
Rescue-IT Workstations B&D Recovery Optional Optional Optional
Column1 Column2 Column3 Column4 Column5 Column6
MANAGE-IT
Online Trouble Ticketing System Y Y Y Y
Creation of Acceptable Use Policy Y Y Y Y
Monthly Executive Reports Y Y Y Y
Weekly Executive Reports Y Y Y
Annual Technology Planning/ Audit Y Y



We offer service agreements and are willing to negotiate long-term service and/or maintenance agreements. Our service agreement structure follows:
• 2% discount on 10 hours
• 3% on 20 hours
• 5% on 50 or more hours

Note* Service agreements must be paid in advance.

Donaldson Consulting thanks you for the opportunity to serve your network and computer needs and looks forward to an ongoing partnership.




 

















 



DONALDSON CONSULTING - Network & Computer Solutions - QISV Vendor # 2467396241100
P.O.Box 8934 - Tyler, Texas 75711
Office 903.533.1700 - Cellular 903.520.7396
Copyright © 2006 - Donaldson Consulting Network & Computer Solutions