| GUARDIAN-CARE
SERVICE PLANS |
No Plan |
Essentials |
Premier |
Total-CARE |
Total-OFFICE |
| GUARDIAN-CARE Managed Care
IT Services |
|
$19 per PC $190 Server |
$49 per PC $490 Server |
$99 per PC $790 Server |
Quoted Only Solution |
| Remote Support 1/2 hr min. |
$95 |
15% Disc |
Included |
Included |
Included |
| On-Site Hourly Rate (M-F,8-5) |
$95 |
15% Disc |
30% Disc |
Included |
Included |
| Emergency Response Rate |
$115 |
15% Disc |
30% Disc |
Included |
Included |
| Emergency After Hours |
$145+ |
15% Disc |
30% Disc |
Included |
Included |
| Non-Contract Project Work |
$95 |
15% Disc |
30% Disc |
40% Disc |
40% Disc |
| Response Time-Remote |
8
Hours |
6
Hours |
4
Hours |
2
Hours |
2
Hours |
| Response Time-Emergency |
6 Hours |
3 Hours |
2 Hours |
1 Hour |
1 Hour |
| Response Time-On-Site N/E |
4
Days |
2
Days |
1
Day |
1
Day |
1
Day |
| Emergency Loaner PC or Serv |
|
|
|
Included |
Included |
| 100% No-Hassle Billing |
|
|
|
Included |
Included |
| 100% Money Back 90 Days |
|
|
|
Included |
Included |
|
|
|
|
|
|
| MONITOR-IT |
Nework Wide Monitoring
Services |
|
|
| 24x7 Network Monitoring |
|
Y |
Y |
Y |
Y |
| Event & Error Log Monitor |
|
Y |
Y |
Y |
Y |
| Drive Space Monitoring |
|
Y |
Y |
Y |
Y |
| Exchange & SQL Data
Monitor |
|
Y |
Y |
Y |
Y |
| Line of Business & Apprication |
|
Y |
Y |
Y |
Y |
| Monitoring of All Other |
|
|
Y |
Y |
Y |
|
|
|
|
|
|
| TRACK-IT |
Asset Tracking Services |
|
|
|
| Hardware Asset Management |
|
Y |
Y |
Y |
Y |
| Software License Management |
|
Y |
Y |
Y |
Y |
|
|
|
|
|
|
| Secure-IT |
Security Services |
|
|
|
| Auto Patch Management |
|
Y |
Y |
Y |
Y |
| End Point Security Solution |
|
Y |
Y |
Y |
Y |
| Intrusion Detction (IDS) |
|
Y |
Y |
Y |
Y |
| Network Firewall Adminstration |
|
|
|
Y |
Y |
|
|
|
|
|
|
| GUARD-IT |
Advanced
Enterprise Level Security Services-Hardware Incld. |
| Advanced Hardware w/Firewall |
|
|
|
Y |
Y |
| Advanced SPAM/Phishing Blocker |
|
|
|
Y |
Y |
| Frontline Virus/Spyware Blocker |
|
|
|
Y |
Y |
| Active Directory Connector |
|
|
|
Y |
Y |
| Intrusion Prevention Solution(IPS) |
|
|
|
Y |
Y |
| Advanced Reporting Features |
|
|
|
Y |
Y |
| Additional Virus Block w/Kaspersky |
|
|
|
Included |
Included |
|
|
|
|
|
|
| RESCUE-IT |
Backup / Disaster Recovery / Business Continuity
Solution |
| Level-1 Backup & Disaster
Recovery |
|
|
Y |
Y |
Y |
| Level-2 Backup & Disaster Recovery |
|
|
Y |
Y |
Y |
| Level-3/4/5 Backup |
|
|
Upgrade |
Upgrade |
Upgrade |
| Rescue-IT
Workstations B&D Recovery |
|
|
Optional |
Optional |
Optional |
| Column1 |
Column2 |
Column3 |
Column4 |
Column5 |
Column6 |
| MANAGE-IT |
|
|
|
|
|
| Online Trouble Ticketing
System |
|
Y |
Y |
Y |
Y |
| Creation of Acceptable Use Policy |
|
Y |
Y |
Y |
Y |
| Monthly Executive Reports |
|
Y |
Y |
Y |
Y |
| Weekly Executive Reports |
|
|
Y |
Y |
Y |
| Annual Technology Planning/
Audit |
|
|
|
Y |
Y |
|
|
|
|
|
|
